“Hello! You we’re owing us some money, go and pay your debt before calling us for enquiries!” A customer service representative shouted at a customer during a call.
As we all know, especially in this side of the world, they say the customer is King! But is that so? Yes!
There’s the calm and collected, tall and handsome, hyper and uncollected, civilized and inhumane, different folks.
How do you handle all of your customers, especially when you handle a large customer base?
- Ensure your customer service representative (CSR) is one who can properly relate with people and also take crap.
- Make sure he/she understands the core values of your business/firm and walks in that understand in relating with customers.
- Create a proper supervision of your CSR’s especially when there is the virtual communication with customers than physical. There has to be a high level of supervision.
- You could arrange a systematic way of relating with customers. The tone, words, mode of greeting, etc. It could be anything seemingly peculiar to your brand.
As much as we might want to overlook customer relations in startups, they need it even the most. As soon as you know it, with following up with customers, they become your fans and then they refer your business to other people who might need your services.