Apparently, in this time and age everything and anything we want to buy can be ordered for online, and after ordering, what has been order for definitely has to be delivered, either by road or air or by any other means.
There are several issues that comes up with delivery of goods:
Issues like the goods not getting delivered on time, the business owners not knowing the customers well, mistakes in delivery etc.
Some solutions are below;
• One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
• Great interactions begin with knowing your customers wants and needs. Customers love personalization. Get to know your customers, remember their names and previous conversations.
• Not taking responsibility of your mistakes is a sure fire way to getting a bad reputation. Transparency is important in business and customer service is no different. Always strive for a high quality output as it shows you have a high level of standards.
• Going the extra-mile will not only result in an indebted and happy customer, it can also go a long way in terms of keeping yourself on their radar for future business.
Think long-term when dealing with customers. By keeping customers happy, they will be loyal and through word of mouth, will do the marketing for you.